Visit Heaven Treks Pvt Ltd, a Nepal Government Tourism Department fully registered and authorized company of Nepal, a leading and rising trekking and adventure local company with our head office in Kathmandu, operating all types of tourism related trips within Nepal-Tibet and Bhutan destinations.
A trustworthy company where you will be in secure and friendly hand with complete trip package of great interest to exotic destinations Himalayan holidays of your choices and interest and before you book with us with the trip of your interest please read and follow our norms and conditions as stated.
To book with 25% down payment is required on advance as our company rules and policy.
30 % – If more than 6 weeks prior to arrival date
100% – Less than 6 weeks prior to arrival date (please contact us if this will cause you a problem; we do try to be flexible)
Paying your deposit with us:
Credit Card (visa & master) by Phone:
Please call us @ (977-1)- 98510 13 196
Fax: (977-1) to pay over the phone.
Payment of the Balance:
The payment for outstanding balance for your holiday is due 6 weeks prior to your departure date. If you choose to settle your holiday balance by credit card a handling charge of 03 % on the remaining or outstanding balance is made, there is no handling charge for payment by cheque or bank transfer.
· Name of bank: Mega Bank Limited
· Bank code: MBNLNPKA
· Branch code: – Bhagawatibahal, Thamel
· Beneficiary name: Visit Heaven Treks Pvt Ltd
· Bank account number:0570010135092
Last Minute Booking
We accept your last minute booking with 100% payment (07 days prior to tour starting date ONLY IN CASES OF NEPAL TRIPS, but LAST MINUTE BOOKING WILL NOT BE ACCEPTABLE FOR INDIA, BHUTAN AND TIBET TRIPS).
No refund will be made for 20% deposit amount in case of cancellation of trip for any other else reason.
Having paid full amount of any trip, you’re entitled to incur refund in case if you want to cancel your trip. Still, cancellation charge is invoiced to you. Written notification of your cancellation should be made to cancel any trip. Nevertheless, you’re imposed cancellation charge as advised below: –
- 50 days or more deposit retained
- 30 – 35 days before departure 50%
- 29 – 34 days before departure 75%
- 01 – 30 days before departure 100%
On our adventure and holiday tour with trekking packages, rooms in lodge on route or tents are provided on twin sharing basis. For single room supplement charge will be imposed to client who does not have another tour participant to share room / tent with.
No refund will be made to clients who drop out or quit from the journey regardless whatever portions remain unused in the itinerary.
Amendment in Tour Cost:
We reserve the right to revise pricing rate mentioned at our website, under any circumstances, or on the pressure of various external factors that are further than our control, for instance changes in exchange rate, government action etc. But, we put forth effort to keep on the present rate.
If the company cancels your trip due to unforeseen circumstances like bad unfavorable weather, natural disasters, conflict, trail bad condition (landslides) etc., we will refer you an alternative trip of a similar standard. Even if this doesn’t fit your personal interest, all payment paid by you to our company will be refunded.
But remember, any other expenses incurred by you as a result on booking are entirely your responsibility.
A tour / trekking guide who represents Visit Heaven Treks deserves all authority during your trips. If you commit any unlawful act, you are compelled to leave the tour. No refund will be made in such case.
Impact on your journey:
Company extends its best hand to see your convenience at all times, as, this is an Adventure Travel Holiday and you will be traveling into a remote Himalayan Destination, weather conditions in the Himalaya can be unpredictable sometimes. Local availability of porters / yaks or any other means of transport vehicle breakdown, road condition or local strikes can contribute to need for change or even delays at times in the itinerary.
However we will do everything in our capacity to see that you are inconvenienced as little as possible on such events: which are beyond our control.
As such, no claim of refund will be entertained including early return from the trip or change in the itinerary due to unforeseen reason. All your return expenses including Hotel bills where applicable or extra transport cost will have to be borne by yourself.
We put our every effort to ensure comfortable traveling of yours, but it is must to understand that what you might be accustomed to in the western affluent countries, the Himalayan countries can’t afford such facilities. Weather is another factor that directly impact on your journey. Hence, patience in mind, enthusiasm and proper preparation before head is must to venture into journey.
Travel & Medical Insurance:
You must obtain comprehensive travel & medical insurance package against natural calamity, helicopter evacuation, personal accident, trip cancellation etc. This is strongly suggested to all esteemed booking clients.
To make alterations of any trekking / tour itinerary, prior notice is requested. You’re advised to stay in touch with us thus. Occasionally, you may be obliged to do so on route under certain circumstance for instance bad weather etc.
Your personal belongings:
On any account, we’re not answerable for any loss or damage of your luggage or property belonging to you even when shouldered by porters, ponies or vehicles. That means your personal possessions, luggage are at your risk at the times.
Papers & Documents:
All necessary documents should be presented in sequence for example to issue visa, necessary permits etc. We’re not accountable in case of any trip formality not completed in time before the trip departs on the absent of essential papers and documents.
Risk & Responsibility:
Your safety and satisfaction is our prime concern. We therefore carry out our responsibility honestly & sincerely to ensure your holiday trouble–free as well as you have desired. Nevertheless, unless stated otherwise, trip may be change under uncertain and inherent circumstances such as land-slides, road blockage, flood, snow political unrest, cancellation of flight, delay arrival, sickness or accidents etc. Any extra cost incurring there is your personal responsibility and should be borne on the spot.
Flight Delay / Cancellation:
There is more or less possibility of flight delay or postponement for unpredictable weather in Himalayan regions which could happen, in particular, Everest region (Lukla), Kanchenjunga area at Taplejung, Mustang area at Jomsom and far north west, Dolpa, Simikot and Jumla region etc.
No bar on ages, however for children of below 16 years require family, guardian or parents to accompany which includes for elderly people of 60 -70 yrs of age, this is only for short moderate treks and tours.
For longer treks elderly people should refer with their doctors with medical certificate to book for the trek if one is physically and medically fit.
Company might use photos of you on trekking or other holidays with us, for promotion of the company by any means of media, in this case please allow us with or without your permissions.